Returns and Exchanges Policy

1. Return Eligibility

- Timeframe: Returns must be requested within [number of days, e.g., 30 days] from the date of receipt of your order.

- Condition: Items must be returned in their original, unopened packaging, and in new, unused condition. We cannot accept returns of items that have been opened, used, or damaged.

- Non-Returnable Items: Certain items, such as perishable goods, fresh produce, and personal care items, may be non-returnable due to health and safety regulations.

2. How to Request a Return

- Contact Us: To initiate a return, please contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number]. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please do not return items without an RA number.

3. Return Shipping

- Customer Responsibility: You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

- Shipping Method: We recommend using a trackable shipping method and keeping the shipping receipt until the return is processed.

4. Refunds and Exchanges

- Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow [number of days, e.g., 5-7 business days] for the refund to appear on your account.

- Exchanges: If you would like to exchange an item for a different product, please contact us to arrange the exchange. You may need to return the original item and place a new order for the replacement item.

5. Defective or Incorrect Items

- Issues with Order: If you receive a defective or incorrect item, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.

6. Changes to Return Policy

We may update this Returns and Exchanges Policy from time to time. Any changes will be posted on our website, and the effective date will be revised accordingly.

7. Contact Us

For any questions or concerns about returns or exchanges, please contact us at:

Ebi Shop